2CLIXZ Service Dispatcher
SAP Business One provides a powerful outside service platform but is missing a centralized dispatch platform. Dispatcher fills that gap, providing a centralized dispatch GUI that is intuitive and can be used in user ticket management, queue management, or both.
Dispatcher provides the pertinent information without having to open the service ticket, visual call status against response and resolution time that is color coded for quick identification and service ticket ordering. All calls are drag and drop across users and/or queues that update the service ticket automatically.